Group Executive, Customer & Corporate Relations
Carolyn McCann was appointed as Westpac’s Group Executive responsible for customer and corporate relations in May 2018. This role recognises the importance of setting high service standards and quickly resolving customer issues in managing the Group’s relationship with its customers.
Carolyn joined the Westpac Group in 2013, as General Manager, Corporate Affairs and Sustainability, during which time she played an instrumental role in leading the Group’s bicentenary program, including the launch of the $100 million Westpac Bicentennial Foundation.
Prior to joining Westpac, Carolyn spent 13 years at Insurance Australia Group in various positions, including Group General Manager, Corporate Affairs & Investor Relations. Carolyn began her career in consulting and has extensive in-house and consulting experience in financial services.
Carolyn holds a Bachelor of Arts from the University of Queensland and a Bachelor of Business in Communications from Queensland University of Technology. She gained a Graduate Diploma in Applied Finance & Investment from the Securities Institute of Australia.
Carolyn and her teams have won numerous awards over the years including the 2017 Golden Stevie Award for the book '200 The Westpac Story”, Winner, Internal or Change Management Communications Campaign for the Bicentennial Communications program and Winner of the Thought Leadership Campaign for the 200 Businesses of Tomorrow program, both at the NSW Golden Target Awards 2017.
In 2016 Carolyn was recipient of the Westpac Group 'General Manager of the Year' CEO Awards.