Denisha Anbu

Denisha joined Sydney Water, Australia’s largest water utility, in 2012 and has held several senior leadership and Executive roles across a range of portfolios, including Governance & Assurance, People & Culture, Business Development and Legal & Corporate Secretariat. In April 2024, Denisha was appointed as Executive General Manager, Customer Experience after 4 years in other Executive roles. Denisha is accountable for the entire customer value chain at Sydney Water – from creating customer accounts and billing through to the resolution of network faults and all customer interactions, including the contact centre and lab services. In this Executive role, Denisha leads a team of over 1400 employees across 7 business units. With more than two decades of career experience across Brisbane, Melbourne and Sydney in professional services, telecommunications, higher education and the water sector, Denisha specialises in leading teams in complex regulatory environments to achieve great outcomes for organisations and customers. Denisha is passionate about the water industry and water’s role in improving the lives of the customers and communities it serves. Denisha has extended this commitment to improving access to water, sanitation and hygiene for everyone everywhere around the world, through her non-Executive Director role at WaterAid Australia. Denisha holds a Bachelor of Arts and a Bachelor of Laws (Honours) from the University of Queensland, a Master of Laws from the University of Melbourne, is a graduate of the Australian Institute of Company of Directors and a fellow of the Governance Institute of Australia.