Karin Muller

As Chief Member Officer, Karin has end-to-end accountability for delivering seamless and strategically aligned experiences for members, providing strategic leadership, governance and direction of the member and operations portfolio. Before her appointment as the CMO, Karin was the Chief Operating Officer of QSuper with accountability for member services, superannuation administration and business support for the QSuper Group. Prior to this role Karin led QSuper’s information technology division for three years, where she was responsible for delivering and implementing the IT strategy and ensuring alignment to the QSuper Group strategy Karin has over 30 years’ experience in financial services across various organisations in Australia, South Africa and Europe, leading large-scale transformation programs, providing superior client service, and bridging strategy and execution of business-driven outcomes including member experience, growth, cost efficiency and organisational effectiveness.