Our 2019 CEW Scholars

Jackie KhooJackie Khoo – General Manager | SEO | Customer Channels & Enterprise Operations, NBN Co
Leading Change in Complex Organisation, MIT Sloan

Jackie Khoo is General Manager, Customer Channel and Enterprise Operations, heading up a specialised team managing nbn’s various interactions with Residential and Business Segment Customers and as well as enabling a broad range of corporate Enterprise customers.

At nbn, Jackie holds a multi portfolio role, she sits at the helm of Project Evolve, a program dedicated to improving the gender diversity for Systems Engineering Operations and encouraging greater participation of young women and girls into STEM.

Jackie has also held a number of key internal leadership roles including General Manager, IT Service Assurance.

She is passionate about people development and actively sponsors and coaches a number of talented women in technology both within and outside of nbn.

Prior to joining nbn Jackie was Manager, Service Delivery Disciplines Unisys Asia Pacific, where she held a pivotal role establishing the company’s global managed services centres in China and India, before taking a 4 year career break to be a full time mum to her 2 children.

Jackie holds a degree in Economics and Business Law from Macquarie University. She is also a certified Prosci Change Practitioner.

Sussanah OsborneSussanah Osborne – General Manager | Production | BHP Operations Services
Leading Change in Complex Organisation, MIT Sloan

Sussanah Osborne has more than 15 years’ experience as a strategic, operational and project management professional in the mining, quarrying and construction industry.

She has a strong track record of delivering results in the areas of Business Optimisation and Transformation from both an operational and commercial perspective.

Sussanah has a wealth of global experience having lived and worked in North and South America, Mongolia, Singapore, Australia and New Zealand.

Sussanah is a passionate leader who is committed to developing capability and building and retaining talent. She has led a diverse range of multi-disciplinary teams within the areas of business transformations, operational optimisation, procurement and operations.